Data Protection Policy

This section sets out categories of personal information we may collect, record, use and hold about you as set out in the Policy.

Data you give us:

• Your name.
• Address.
• Personal number.
• Date of birth.
• Gender
• Identity verification data (e.g., passport, driving licence, residence permit card.).
• Your payment details and other financial statement.
• Address verification data (e.g., utility bills, council tax bill, mortgage statement, HMRC tax notification, UK bank or credit statement etc).

We may also collect information from you in relation to other people including:

• Recipient name.
• Recipient mobile number.
• Recipient account details.
• Preferred transfer type.
• Recipient country location.

We collect your personal data through various means, including:

Directly from You: When you sign up for our services, fill out forms on our website, or communicate with us through email or other channels.

Automated Technologies: We may gather certain information through cookies, log files, and other automated technologies when you interact with our website or mobile application.

Third Parties: In some cases, we may receive your data from third-party sources, such as credit agencies, for verification purposes.

cookies data collection: we use cookies to gather relevant data about your interactions and preferences on our website, enhancing your browsing experience and allowing us to tailor our services better to your needs.

log file data collection: we use log-files to record your actions on our platform, including IP addresses, browser type, and referring pages, aiding us in monitoring and optimizing our website's performance and security.

At Nation Remit protecting your personal information is a priority for us. In certain situations, sharing your information becomes necessary for legal business reasons. These reasons encompass the operation of our website and mobile application, as well as the provision of services to you. This sharing of information adheres to relevant legal standards and complies with professional and regulatory obligations concerning confidentiality and the upholding of professional secrecy.

Furthermore, we may share your personal information to/for:

• Fulfil our internal business, operational, managerial, and service requirements.
• The purpose of complying with regulations, conducting audits, and meeting legal, regulatory, and tax-related obligations.
• Gain insight into and provide assistance to our customers and other individuals utilizing our services, applications, and visiting our websites; and
• Services that run the distribution of our marketing communications such as SMS and email marketing.
• Third party processors with whom we conduct business or from whom we receive services. In certain circumstances, we may disclose your personal information for the following purposes:
• Compliance Partners for Legal Requirements and KYC: In order to fulfill our legal obligations and ensure compliance with applicable laws and regulations, we may share your information with third-party companies that assist us in verifying your identity and conducting Know Your Customer (KYC) checks.
• Banks: For the purpose of processing financial transactions, such as deposits, withdrawals, and payments, we may share your relevant information with banking institutions. This ensures the smooth and secure execution of financial activities on your behalf.
• Payment Card Processors: When you make payments using payment cards, we may share transaction details with payment card processors to facilitate the transaction and ensure its successful completion. Your payment information is handled securely in accordance with industry standards.
• Our service providers including our technology partners, data hosting services, fraud prevention services that help us test, monitor and enhance the functionality of our services, websites, and mobile applications.

Google: We utilize Google Analytics, which employs cookies and similar technologies to gather and analyse data about the usage of our Sites, allowing us to generate activity and trend reports. This service may also gather information about the use of other websites, apps, and online services.

We collect and process your personal data based on the following legal grounds:

• Contractual Necessity: The collection of your information is necessary to fulfil our contractual obligations and provide you with the requested services.
• Legal Obligations: We may collect and process your data to comply with legal requirements and regulations.
• Legitimate Interests: We might process your data for legitimate business interests, such as improving our services, preventing fraud, and enhancing user experience.

Your personal data will not be retained for longer than is necessary for the purposes for which it was collected. However, as a regulated financial institution, Nation Remit is obligated by law to retain some of your personal and transactional data even after you have closed your account with us. We will access your data only when essential and limited to those with a need-to-know, ensuring that any access or processing is carried out strictly when absolutely required.

We are committed to automatically deleting data that is no longer necessary according to applicable laws and the jurisdictions we operate in. You do not need to reach out to us for data deletion. Our methods of deletion encompass shredding, destroying, and securely disposing of hardware and physical records, as well as deleting or overwriting digital data.

As a result of the international nature of our business we may transfer your data to countries beyond the European Economic Area (EEA).

These countries might not offer the same level of data protection as your country of residence and may not be officially recognized by the European Commission as providing an adequate level of data protection. However, we conduct such transfers only when they are essential for the services we offer you or necessary for the establishment, exercise, or defence of legal claims. Additionally, we ensure that appropriate safeguards are in place to protect your personal information during these transfers, such as:

By providing us with your personal data, you consent to its collection, processing, and storage as outlined in this section. You have the right to withdraw your consent at any time; however, please note that this might affect our ability to provide you with certain services.

We take your data security seriously. We implement robust technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.

How you can protect your own information: 

• Use strong, unique passwords and update them regularly.
• Stay vigilant against phishing attempts and suspicious communications.
• Secure your devices with up-to-date software and firewalls.
• Utilize secure networks for online transactions.

Log out after each session and report any concerns promptly.

Nation Remit is committed to your data security. Your active involvement enhances the overall safety of your personal information.

Depending on the applicable law, you may possess various rights concerning the processing of your relevant personal information. These rights may include:

• The right to know how your personal data is being collected, used, and processed.
• The right to request and receive confirmation from organizations about whether your personal data is being processed and can obtain a copy of the data being processed.
• The right to request corrections to inaccurate or incomplete personal data held by organizations.
• The right request the deletion of your personal data (under certain circumstances).
• The right to request restrictions on the processing of your personal data, often in cases where the accuracy of the data is contested, or processing is unlawful.
• The right to request your personal data in a structured, commonly used, machine-readable format and have the right to transfer this data to another data controller.
• The right to object the processing of your personal data for specific purposes, such as direct marketing.
• The right to make a complaint with a relevant Data Protection Authority if you believe your data protection rights have been violated or if you are unsatisfied with an organization's response to your requests.

In order to remain compliant with evolving regulations, adhere to best practices, and reflect modifications in our personal information handling procedures, we retain the right to amend this Policy at any juncture. A revised edition will be made accessible on this website. To ensure you are informed of any revisions, we recommend checking back at regular intervals.

When you visit our website or use a Mobile App, we might place Cookies on your device or access Cookies that are already stored on it, always with your consent in accordance with applicable laws. These Cookies are employed to gather information about your device, your web browser, and in some instances, your preferences and browsing behaviour.

If you have any concerns or questions regarding your privacy or our Privacy Policy at Nation Remit, we are here to assist you. Please feel free to reach out to us using the following contact information:

Address: Nation Remit Privacy Team: Unit 309 Lock Studios 7 Corsican Square London E3 3YD

Email: dataprotection@nationremit.com

Phone: [0204 537 9666]